AFTAs 2021: Best infrastructure initiative—Bank of America

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OVERVIEW

As more financial professionals are working remotely, applications need to be available and reliable so as to lessen operational risk. 

At the same time, organizations are looking to deploy new technologies and transform legacy ones, so there is pressure to make sure that these systems work seamlessly for end-users. 

THE SOLUTION

In 2020, BofA initiated a service reliability program across the entire bank to ensure the technology its clients use 24/7 is available and seamless.

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